Delivery and Returns

Delivery Terms

A Cargo Company is used for our product deliveries. The delivery period is 3 days within the borders of Istanbul and 5 days in other regions. If the Cargo Company cannot go to remote areas in Türkiye, the person who placed the order can pick up the product they ordered from the nearest branch of the Cargo Company.

Orders received after 15:00 are considered to have been received the next business day. Orders received after 15:00 on Friday are considered to have been received the following Monday. Orders placed on holidays such as religious holidays and official holidays are considered to have been received the first official business day following the end of the holiday.

Products are only delivered to the person who placed the order at the address where the order was given.

In order for the delivery to be made, it would be useful to provide the address and phone number of the place you are located during the day. The product of the customer who cannot be found at the given address is taken to the relevant branch. Products not collected within 4 days are returned.

Open and check the packages you think were damaged during shipment in front of the company representative you received the package from. If there is any damage to the product, do not accept the product by making a report with the cargo company. Please remember that once the product is received, you have accepted that the cargo company has fully fulfilled its duty.

No Returns or Cancellations

• Since each product is custom-made, all sales are final. No returns, exchanges or cancellations are accepted after the order is placed.

• If your product is damaged during delivery, please contact us within 5 days; we will do our best to help you.